Customer Happiness Manager

Location: Beaconsfield, New South Wales
Job Type: Contract or Temp
Salary: superannuation
Contact: Catherine Laws

About the Company

A small and agile FMCG company require a Customer Happiness Manager to join the team. This company has a great culture with a family feel and attractive work environment. This is for a minimum 3 month contract on a part time basis with the intention to become a permanent team member.

About the Role

  • Managing all customer queries, praise and complaints, including updating complaint records and corresponding with suppliers when non-compliances occur. Working directly with the consumer and management where required,
    until a positive outcome is achieved.
  • Community moderation for all company social media channels including Facebook Page, Facebook Group, Instagram Posts and Stories, including responding in a timely, professional and friendly manner to questions and comments.
  • Consumer queries will be handled via email, phone and all online and social media channels.
  • Responding to wholesale enquiries and being the direct link and first interface between brand and trade.
  • Updating and maintaining stockist lists (working directly with our wholesalers to get up to date info).

About You

  • Full working rights in Australia.
  • A genuine passion for customer service and an 'eager to please' attitude in dealing with consumers and the general public.
  • Previous experience in a Customer Service role (preferably consumer facing in FMCG).
  • A friendly, proactive and empathetic nature with a 'can do' attitude.
  • Confident and accountable, taking the initiative to get things done and ensuring you see tasks through to completion.
  • Excellent written and verbal English, and a confident, friendly phone manner.
  • The ability to work both independently and as part of a busy team.
  • Excellent organisational skills with the ability to be flexible, managing multiple tasks and priorities to deadline (strong time-management skills).
  • Strong attention to detail.
  • Intermediate to advanced computer skills (Mac or PC platform can be provided depending on preference).
  • Data entry skills would be an advantage - accuracy and speed.
  • A high level of proficiency with the MS Office 365 platform.
  • A general understanding and interest in health and wellbeing would be an advantage.

How to Apply

To apply online click 'Apply' or if you would like a confidential discussion about this role please contact Catherine Laws at 02 8024 7155.