Customer Insights Manager

Job Title: Customer Insights Manager
Contract Type: Permanent / Full Time
Location: Brisbane CBD, Queensland
Salary: super + FBT
Start Date: ASAP
Reference: BBBH15784_1526621492
Contact Name: Chris Southcote-Want
Contact Email:
Job Published: May 18, 2018 06:31

Job Description

About the company

Our client is a reputable organisation, who pride themselves on quality and providing great customer service. Embarking on an exciting period of change, they are developing their strategy to match changing customer needs

About the role

As the Senior and Marketing Insights Analyst, you will use your technical knowledge and data driven approach, to enhance the development of the existing customer strategy. Operating at a management level, you will bring experience from a multi-product, large scale transformation environment, to enhance the customer experience and instil loyalty with their customer base.


  • Working with the analytics teams to understand key customer demographics
  • Acting as the interface to translate heavy technical data into usable operational language
  • Collaborating to establish a revised, high impact customer strategy
  • Detailed analysis of the current customer offerings - strategic approach to a revised proposition
  • Working closely with other teams in the business to drive technical campaign management
  • Working cohesively across marketing and analytics to deliver up to date and high impact solutions
  • Establish productive, professional relationships with key stakeholders nationally

Skills & Experience

  • Extensive technical marketing experience
  • Customer experience and insights expert
  • Experience from various different industries considered - a large customer base would be ideal
  • Ability to forward plan, develop and deliver efficient and effective strategies
  • Excellent communication particularly in influencing and negotiation
  • You are a marketing genius, coupled with being an analytics expert
  • Tertiary qualifications would be expected

How to apply

Click on the APPLY button or contact Chris Southcote-Want on 07 3153 9906 for a confidential discussion