Customer Service Officer

Location: Canada Bay, New South Wales
Job Type: Permanent / Full Time
Contact: Kirsty Burton

Our client
Six Degrees have partnered exclusively with a global Consumer Electronics business based in Rhodes. To support the continued growth of the business in ANZ, they are looking for a Customer Support Officer to join them.

The role
Reporting to the Customer Service Team Leader you will work closely with them to oversee the order management life-cycle from point of order through to delivery to the customer. Your role will involve working with some Fortune 1000 companies to deliver a seamless order experience and working with customers directly. This is a hands-on role, and you will be given the autonomy and responsibility to be in the driving seat of your role.

About you
We are looking for an established Customer Service Officer / Executive with experience working within supply chain and order management. You will have experience in working with key retailers, independents and/or distributors. In addition, you will be able to articulate your achievements and expertise in the following:

  • Successfully managing a busy customer order portfolio
  • Great communication and interpersonal skills with the ability to troubleshoot and solve technical type issues, build rapport and work with stakeholders internally and externally
  • Self-starter who is enthusiastic, motivated, passionate who takes pride in the work they do and the standards they deliver
  • Technically strong, with experience of ERPs/intermediate user of MS Excel, word and outlook
  • Thrive in a fast paced environment, working under pressure and being obsessive about delivering a market leading customer experience

What's on offer

  • Hybrid model of working - work in the office and from home
  • Work 8.30am - 5pm
  • Free parking on-site
  • A supportive working environment
  • Joining a globally well-known business

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