Customer Service Officer

Location: Sydney CBD, New South Wales
Job Type: Contract or Temp
Salary: superannuation
Contact: Catherine Laws

About the Company

A leading global company require a Customer Service Officer for an initial 3 month contract for an immediate start. There is potential for this role to become permanent after the period of contracting.

About the Role

  • Perform daily stock reconciliations, investigate and remedy stock variances between 3PL WMS and the ERP system
  • Manage the flow of all inbound customer orders across all customers. Mostly via EDI with the possibility of some email orders being received.
  • Lead the allocation of loss reason codes for any customer service issues and investigate with 3PLs
  • Taking inbound calls and assisting in customer enquiries
  • Monitoring of customer ordering patterns and product compliance
  • Administration of customer accounts in relation to orders and invoices

About You

  • Experience in a similar role in an FMCG company will be highly advantageous
  • Experience using JDE
  • Excellent communication skills
  • Excellent organisational and time management skills
  • Customer centric approach

How to Apply

To apply online click 'Apply' or if you would like a confidential discussion about this role please contact Catherine Laws at / 02 8024 7155.