GM Customer Experience

Location: Melbourne, Victoria
Job Type: Permanent / Full Time
Contact: Jo Krause

About the Business

As we face new global challenges in more ways than one, this start-up business is stepping up to the plate with an ambitious goal of redefining what a true digitally led "customer first" experience looks like during a period of global transformation and transition. This new business is now looking to build an all-star team of innovative strategic thinkers, who are willing to truly test the status quo, fail fast and get back up again. Instrumental to their success will be the launch of a set of differentiated products and leading technologies which will exceed customer expectations and see potential entry into adjacent markets. With backing from a well-known global brand, a strong balance sheet and supportive governance frameworks, this venture stands on its own two feet ready to transform an indispensable industry as we know it.

About the Role

As the General Manager - Customer Experience, you will be a pivotal member of the Executive Leadership Team and be responsible for designing, building, and leading the business to a position of scale, and will be responsible for building a highly agile, customer experience and technology lead operation with best in market operating metrics across all aspects of the customer lifecycle.

Reporting into the EGM Consumer, you will bring the customer value proposition to life. You will drive their thinking, people, technology & skill sets to deliver a consistent, superior customer experience across every customer touchpoint throughout the business. Your relentless focus on the customer and operations, strong leadership capability whilst also having strong commercial lens will see you set up for success in this very exciting role.

Looking for a demonstarble track record at a senior level with these key skills

  • Customer expereince and operations
  • Business process leadership and outsourcing
  • Compliance
  • Planning, forecasting and operational reporting

How to apply

If you are keen to hear more, please APPLY button or contact Jo Krause on (03) 8613 3512 for a confidential discussion. If this role does not sound quite right for you but you are open to hearing about new opportunities in Marketing or Digital feel free to get in touch or jump on to the website and sign up for our job alerts!