About the company
Distributing through multiple channels and having built brands with a reputation for quality, this highly successful consumer goods business has grown to become the market leader in their sector. Due to this increased size and scale, an opportunity has become available to develop a product service strategy that will deliver competitive advantage to the business.
About the role
The Head of Product Service will manage the technical teams whilst working collaboratively across the business to enhance the service strategy through the creation of a superior repair network to support on-going growth. Through the optimisation of the returns process, aligned to the specific requirements of each channel, it is expected that not only will the customer experience will be maximised, yet also commercial benefits will be captured.
* Develop and execute a service strategy that delivers competitive advantage to the business
* Promote and maintain a customer-centric service culture within the overall function
* Collaborate across a broad stakeholder group to assess further service enhancements
* Work with the planning team to improve the spare parts forecasting process
* Budgeting and cost control of the service function along with monthly reporting
Skills & Experience
Applicants must have experience leading a service function for a consumer or technical products business. They will be commercially astute and demonstrate an ability to contribute to strategies that have delivered an enhanced customer experience. It is also expected that they will have strengths in project management and business improvement, along with superior interpersonal and problem-solving skills.
This is a unique opportunity for a proven commercial leader to play a critical role in the next phase of business growth for this fast-paced consumer goods organisation. A senior level salary package, circa $175,000 package, will be negotiated dependant on experience.
Please apply today via the link, and should you have any queries about the role, please contact David Goodrem on (03) 8613 3507.
*Please note: This is a re-advertisement of a similar role.