National Service Manager - QLD

Job Title: National Service Manager - QLD
Contract Type: Permanent / Full Time
Location: Capalaba, Queensland
Salary: Negotiable
Reference: BBBH16005_1530852182
Contact Name: Robin Massyn
Contact Email:
Job Published: July 06, 2018 05:43

Job Description

About the role

As National Service Manager you will be responsible managing all service operations nationally. You will be responsible for harmonising a large mobile team and driving culture and capability across the different states. You will have the opportunity join a leader in its trade and identify opportunities to enhance and modernise the services division. You will have good understanding of the different elements required to service large hydraulic equipment.


  • Lead, coach, and develop service technicians to achieve national deliverables
  • Survey the market for solutions, insight and to identify current and future customer requirements, market trends, sector direction, business opportunities, and any competition offerings
  • Ensure a high standard of O&HS standards are adhered to and implement processes and procedures to achieve high quality and consistent results
  • Monitor sales, and productivity levels to ensure customer experience is optimized; develop and implement action plans to ensure exceptional operational procedures are implemented.
  • Have a clear understanding of stock available and the key product lines needed to service client effectively and work toward the internal lead times
  • Maintain an ongoing, effective relationship with key customers within the local market.

Skills & Experience

  • Understanding of hydraulic lift equipment and the different components required to service the machinery
  • Deliver leadership capability to drive and motivate a diverse mobile workforce
  • A commitment to safety, continuous improvement, innovation and change
  • Strong communication and team building skills
  • Ability to forward plan, develop and deliver efficient and effective strategies
  • Excellent communication, professional manner and ability to build rapport

How to apply

Click on the APPLY button or contact Robin Massyn on 073 153 9905 for a confidential discussion