NPS & Customer Experience Coordinator

Location: Sydney, New South Wales
Job Type: Permanent / Full Time
Salary: AU$65000 - AU$80000 per annum + $65,000 - $76,000
Contact: Donna Tutte

About the business

This Award Winning, Global business holds a diverse consumer goods companies, with a wealth of well-known brands under their umbrella. Spanning across Health, Wellness in both Humans and Animals. As part of the ANZ team, situated in the Sydney Animal Care HQ, you will be joined be a high-performing team + four legged furry friends to drive continued engagement & internal analysis in line with business growth and expansion.

About the role

As the NPS & Customer Experience Coordinator, you have a busy & varied role keeping you on your toes & constantly learning. As an integral part of the organisation, you will work closely with the NPS Business Partner & key stakeholders. It is your job to develop, report & follow up on internal surveys and experience activities across the Australian and New Zealand offices across multiple divisions. Working with the global teams, you will develop localised plans, segment surveys and post actional plans in accordance to findings & feedback.

This role is a people person role! In addition to your NPS responsibilities, you will coordinate and facilitate internal meetings & events such as; office town halls, virtual engagement updates, annual galas, Christmas parties and many more.

About you

  • 3+ years experience in a Customer Experience, NPS or similar role.
  • Experience facilitating a broad variety of internal surveys
  • Proven success reporting on NPS data and building actionable insights
  • Strengths presenting & influencing key stakeholders
  • Highly organised individual to facilitate internal events & meetings.

How to apply

Click on the APPLY button or contact Donna Tutte for a confidential discussion.