About the Business
Our client is a true Aussie success story and a well-recognised technology business who operate across the B2B space. At the core of their focus is their unwavering passion for helping businesses owners make life a little easier. They have a complex product suite across a number of verticals, and are constantly reinventing and tweaking their offering to meet continually changing consumer demands. They have been listed on the BRW Most Innovative Company list, have won numerous Canstar Blue awards and the winner of an HRD Best Place to Work award. Working here means you are joining a team of smart, driven and passionate people where no two days are the same - its fast paced and nimble, you need to be at the top of your game to manage the ambiguity yet have plenty of opportunities to continually test and learn.
About the Role
In this newly created role, you will sit front and centre of the action. Working across a complex and growing organization, you will use your nous to navigate through a matrix of stakeholders, across business units and geographical boundaries - with the sole focus on delivering an exceptional customer experience to one of the most critical business segments. Momentum has been building internally and with the customer base that "change is coming" - and now it is up to you to turn this into tangible outcomes which will deliver a superior customer experience during the period of transition. You will be tasked with taking a holistic view of this highly visibly customer segment group to identify opportunities to deliver a more engaging experience, uncover friction points and ultimately exceed retention targets. Bringing in a fresh set of eyes, you will be thoughtful in your approach, seeking to understand the "why" and continually look for ways to further optimize and revolutionise the way they do business - all with the customer at the heart of it.
You are a degree qualified, savvy marketing manager, with a proven track record of working across complex organisations and delivering results through others. You have exceptional communication skills, are a skilled influencer and a resourceful problem solver. You value the power of true collaboration, are the antithesis to a road-blocker, and have a can-do attitude. Importantly, you are at ease in the numbers - you have experience in uncovering insights to inform strategies and campaign activity, have worked in an environment where propensity modelling is leveraged, and excel in delivering impactful reporting requirements to senior leadership. A background in a sell-through environment or with partner ecosystems is highly advantageous. This role will manage a small team which is set to grow. You are nimble and curious by nature, driven and charismatic, highly commercial, and looking for an exciting and fast paced environment to showcase your ability.
How to apply
Click on the APPLY button or contact Michelle Young on (03) 8613 3526 for a confidential discussion. If this role doesn't sound quite right for you but you are open to hearing about new opportunities in Marketing or Digital feel free to get in touch or jump on to the website and sign up for our job alerts!