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Senior Customer Service Representative

Job Title: Senior Customer Service Representative
Contract Type: Permanent / Full Time
Location: Ryde, New South Wales
Industry:
Salary: Negotiable
Reference: BBBH15879_1528164931
Contact Name: Neeta Dhahan
Contact Email: neetad@sixdegreesexecutive.com.au
Job Published: June 05, 2018 03:15

Job Description

About the company

This FMCG consumer business boasts a strong global brand, a motivated and high energy team. Due to the current incumbent going on maternity leave, our client is seeking an experienced Customer service representative to manage their ANZ customer base. This is a pivotal role which will see you be responsible for managing customer orders and returns as well as dealing with credits and stock management.

Key responsibilities

  • Carry out accurate & timely Customer Service functions to ensure a smooth operation of the Third Party Distributors Warehouse
  • Manage incoming Customer Service calls & forwarding enquires appropriately to the correct internal or external function
  • Process customer orders & back orders
  • Handling and resolving customer complaints
  • Manage stock count requests, return goods instructions & carry out all related investigations regarding shorts & overs

Skills

  • Minimum of 3 years SAP experience in particular with the Sales and Distribution module
  • 2 years within a Customer Service role with exposure to Inventory Control
  • Ability to manage stakeholders and be able to work under pressure
  • Team player
  • Preferable from a FMCG OR Pharmaceutical background

If you are immeduiately available for a 12 month contract, please apply now!