About our Client
Our client is a successful organisation who are experiencing considerable growth in their Australian market at the moment. To support this growth, they have created a fantastic opportunity for an experienced aftersales service professional to join their leadership team in the capacity of Service Manager.
About the Role
The Service Manager is a business critical role that will be responsible for leading the regional after sales service function to create an improved product and customer experience. Specific accountability includes:
Leading, motivating and upskilling a team of service technicians and support staff.
Improving the after sales service proposition and overall customer experience.
Leading initiatives designed to help improve efficiency and productivity in the aftersales service function.
Training & development of new staff to drive improved customer service levels and customer experience.
Driving a team culture that champions the importance of Health, Safety and Eenvironment.
Building a strong team culture based on the company's values and behaviours.
Skills & Experience
A leader with a 'customer centric' approach and first class communication and influencing ability.
A demonstrated track record leading a complex aftersales service function.
A track record of success in building and leading high performing teams.
The ability to effectively engage internal and external stakeholders alike.
How to Apply
Click on the APPLY button or contact Luke Gunn on 0401 023 349 for a confidential discussion.