Service Manager

Location: Melbourne
Job Type: Permanent / Full Time
Salary:
Contact: Luke Gunn

About our Client

Our client is a successful organisation who are experiencing considerable growth in their Australian market at the moment. To support this growth, they have created a fantastic opportunity for an experienced aftersales service professional to join their leadership team in the capacity of Service Manager.

About the Role

The Service Manager is a business critical role that will be responsible for leading the regional after sales service function to create an improved product and customer experience. Specific accountability includes:

Duties

  • Leading, motivating and upskilling a team of service technicians and support staff.

  • Improving the after sales service proposition and overall customer experience.

  • Leading initiatives designed to help improve efficiency and productivity in the aftersales service function.

  • Training & development of new staff to drive improved customer service levels and customer experience.

  • Driving a team culture that champions the importance of Health, Safety and Eenvironment.

  • Building a strong team culture based on the company's values and behaviours.

Skills & Experience

  • A leader with a 'customer centric' approach and first class communication and influencing ability.

  • A demonstrated track record leading a complex aftersales service function.

  • A track record of success in building and leading high performing teams.

  • The ability to effectively engage internal and external stakeholders alike.

How to Apply

Click on the APPLY button or contact Luke Gunn on 0401 023 349 for a confidential discussion.