Customer Service Representative

Location: sydney
Job Type: permanent
Salary: $84000 per annum
Contact: Alexandria Craig
At Six Degrees Executive, we’re currently partnering with a long-standing Australian-owned business that’s been delivering high-quality products and service. They’re an industry leader in industrial hardware and seating solutions, supplying into key sectors such as transport, marine, and industrial manufacturing, both locally and internationally. With a strong customer-first culture and a reputation for reliability, they’re now looking to appoint a Customer Service Representative to join their Wetherill Park branch.

This role is central to ensuring smooth day-to-day customer interactions. You’ll be the first point of contact for clients, providing timely and solutions-focused service, while also supporting key internal teams across sales, logistics, and operations. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and values genuine team collaboration.

Key Responsibilities
  • Respond to customer enquiries via phone and email in a professional and timely manner
  • Process customer orders, quotes, returns, and account requests using internal systems
  • Liaise closely with internal departments to support order fulfilment and resolve issues
  • Manage product and delivery queries with a solutions-focused approach
  • Assist with tracking shipments, organising returns, and troubleshooting delays
  • Maintain accurate records of customer interactions and update CRM/ERP systems
  • Support customers with product knowledge and escalate complex queries as required
What We’re Looking For
  • Previous experience in a customer service or internal sales role, ideally in a B2B or manufacturing environment
  • Strong communication and interpersonal skills, able to build rapport quickly
  • Comfortable navigating multiple systems (e.g. CRM, ERP, MS Office Suite)
  • Strong attention to detail, multitasking ability, and a proactive mindset
  • Confidence in handling phone-based communication and resolving customer issues
  • A team player who brings positivity and initiative to their role
Why Join?
  • Be part of a well-established, Australian-owned brand with a proud legacy
  • Stable, long-term opportunity in a permanent, full-time role
  • Supportive local team and hands-on leadership
  • Opportunity to make a real impact across customer experience and process improvement

Want to know more? Be sure to connect with Alexandria Craig or email alexandriac@sde.com.au for more information. 

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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