Customer Success Specialist
The Client
Our client is a fast-growing technology business supporting companies across the construction and trade industries through innovative software and customer-focused solutions. With a strong reputation across Australia and New Zealand, they are continuing to expand their Customer Success team due to ongoing growth and increasing customer demand.
Benefits
This role is focused on delivering an exceptional customer experience while supporting customer retention, engagement and account growth. You will work closely with customers throughout their journey, providing product support, onboarding assistance and proactive account management.
• Deliver an exceptional customer experience: Build strong relationships with customers through proactive communication, support and ongoing engagement.
• Drive customer retention and growth: Identify opportunities to upsell and cross-sell products and services while supporting renewals and reducing churn.
• Support onboarding and product adoption: Deliver customer training sessions via video conferencing and assist users in getting maximum value from the platform.
• Provide product and technical support: Troubleshoot customer issues and provide practical, solution-focused assistance across products and services.
• Maintain accurate CRM management: Keep customer records, interactions and activity updated within Salesforce and internal systems.
• Collaborate across internal teams: Work closely with teams across customer success, sales and operations to ensure a seamless customer experience.
• Share customer insights and feedback: Identify trends, customer challenges and improvement opportunities to support ongoing product development and service delivery.
About You
The successful candidate will be a proactive and customer-focused professional who enjoys building relationships, solving problems and delivering a high level of service. You will be commercially minded, organised and confident working in a fast-paced environment.
• Customer success or account management experience: Previous experience in customer success, account management, customer service or a similar client-facing role.
• Strong communication skills: Ability to build rapport quickly and communicate clearly with customers across multiple channels.
• Commercial mindset: Confidence identifying growth opportunities while maintaining strong customer relationships.
• Tech-savvy and adaptable: Comfortable learning new systems and technology, with CRM experience highly regarded.
• Training and presentation capability: Comfortable facilitating customer training sessions and onboarding via video conferencing.
• Organised and proactive approach: Strong time management skills with the ability to manage follow-up activity and competing priorities.
• Team-focused attitude: Collaborative approach with a willingness to support colleagues and contribute to continuous improvement.
Click Apply to be considered in the hiring process - a consultant will reach out if successful.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Our client is a fast-growing technology business supporting companies across the construction and trade industries through innovative software and customer-focused solutions. With a strong reputation across Australia and New Zealand, they are continuing to expand their Customer Success team due to ongoing growth and increasing customer demand.
Benefits
- Hybrid working flexibility
- High-growth technology business
- Supportive and collaborative team culture
- Career progression opportunities
- Melbourne-based role
This role is focused on delivering an exceptional customer experience while supporting customer retention, engagement and account growth. You will work closely with customers throughout their journey, providing product support, onboarding assistance and proactive account management.
• Deliver an exceptional customer experience: Build strong relationships with customers through proactive communication, support and ongoing engagement.
• Drive customer retention and growth: Identify opportunities to upsell and cross-sell products and services while supporting renewals and reducing churn.
• Support onboarding and product adoption: Deliver customer training sessions via video conferencing and assist users in getting maximum value from the platform.
• Provide product and technical support: Troubleshoot customer issues and provide practical, solution-focused assistance across products and services.
• Maintain accurate CRM management: Keep customer records, interactions and activity updated within Salesforce and internal systems.
• Collaborate across internal teams: Work closely with teams across customer success, sales and operations to ensure a seamless customer experience.
• Share customer insights and feedback: Identify trends, customer challenges and improvement opportunities to support ongoing product development and service delivery.
About You
The successful candidate will be a proactive and customer-focused professional who enjoys building relationships, solving problems and delivering a high level of service. You will be commercially minded, organised and confident working in a fast-paced environment.
• Customer success or account management experience: Previous experience in customer success, account management, customer service or a similar client-facing role.
• Strong communication skills: Ability to build rapport quickly and communicate clearly with customers across multiple channels.
• Commercial mindset: Confidence identifying growth opportunities while maintaining strong customer relationships.
• Tech-savvy and adaptable: Comfortable learning new systems and technology, with CRM experience highly regarded.
• Training and presentation capability: Comfortable facilitating customer training sessions and onboarding via video conferencing.
• Organised and proactive approach: Strong time management skills with the ability to manage follow-up activity and competing priorities.
• Team-focused attitude: Collaborative approach with a willingness to support colleagues and contribute to continuous improvement.
Click Apply to be considered in the hiring process - a consultant will reach out if successful.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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Back to Job Details
- Contract Type permanent
- Reference BH-34986
- Industry
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Salary$80000 - $100000 per annum
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Contact Name
Mark Yeoman
Customer Success Specialist
Job Application
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