IT Support Technician L2

Location: melbourne
Salary: Competitive
Job Type: permanent
Contact: Morgan Pearce
Overview:
Six Degrees Executive have multiple opportunities with a partnered client in the Agricultural and Construction industry.
Our client is looking for a L2 IT Support Technician to join their supportive and fast-paced team. Excellent customer service, from users varying across both white-collar and blue-collar opportunities, is a must.

Note that we have roles in both Clayton and Laverton, so please apply if you reside within those areas. 

Position Overview:
This exciting opportunity entails being a crucial part of a team of IT professionals by directly reporting to the Service Desk Manager. Your upbeat and engaging personality, combined with strong verbal and written communication skills, will be a key strength. This role offers upskilling and developing opportunities, with great mentors within the team. There is also a substantial rewards and benefits package that comes along with the role to ensure employee satisfaction and wellbeing!

Your key responsibilities will include:
  • Providing Level 2 Support and resolution to software and hardware issues across Windows 10, Office 365, Active Directory, Pronto, as well as in-house applications.
  • Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
  • Confident communication with staff, keeping them informed of ticket progress either face to face, over the phone or via email.
  • Performing user account creation and maintaining appropriate user access to the various IS systems.
  • Ensure adherence to internal IT policies and procedures, while actively engaging in continuous development of systems and processes.
  • Assist with installations, configurations, and maintenance of IT hardware i.e., laptops, desktops, monitors, iPhones, printers, and other devices as required.
  • Assign and maintain IT assets to internal users and maintain strict data hygiene and record management according to internal governance.
To be successful in this role, you’ll need to have:
  • 2+ years of Level 2 Support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365, etc.
  • Be attentive and curious about assisting employee needs.
  • Professional and adaptive customer service skills, with the ability to communicate technical issues in a non-technical format
  • Good time management, multitasking, and organisation ability.
  • Experience providing support across a broad range of applications and systems.

To learn more about this exciting opportunity, please contact Morgan Pearce at Six Degrees
Apply now