Senior Customer Service Team Lead

Location: melbourne
Salary: Competitive salary on offer
Job Type: permanent
Contact: Oscar Wyer
About the Company
Our client is a global FMCG business with a highly sought after product range. They are genuine leaders within the foodservice channel and are in a strong position to continue their market dominance as a result of continued investment with their manufacturing and innovation divisions. Their brand is an established name and one that is highly regarded, and due to continued growth, they are now looking for a Customer Service Team Leader to join the team.
 
About the Role
The Customer Service Team Leader will be supporting the day-to-day management of the customer service team involving receipting customer orders, allocating stock, coordinating dispatch, handling customer inquiries, and coordinating contact between sales and customers.
 

Duties
  • Provide leadership and assist the customer service team when required.
  • Implement improvement strategies that drive service improvements.
  • Coordinate customer complaints.
  • Allocation of stock to meet customer requirements.
  • Be across systems, order management and stock availability.
 
Skills & Experience
  • 2+ years’ experience in a senior customer service role.
  • FMCG background required.
  • Strong communication and phone contact handling skills.
  • Competent with computer programs (MS Office) and ERP systems (SAP especially).
  • Ability to lead others and drive performance development.
  • Ability to deal and resolve issues in a fast-paced pressured environment.
 
Benefits:
  • Monthly professionally catered morning tea and lunches.
  • 3 days in office, 2 days from home.
  • Fun and warm culture.
  • On site car parking.
  • Growth potential.
 
How to Apply
 Click the APPLY button or contact Oscar Wyer for a confidential discussion on oscarw@sixdegreesexecutive.com.au
 
 
 

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