Head of Operations & Customer Success

Location: melbourne
Salary: Competitive
Job Type: permanent
Contact: Emma Heffernan
Our Client
Our client is seeking a commercially astute and strategic Head of Operations to lead its operations across Australia. This role is pivotal in connecting operational delivery with financial commitments and budgets, driving significant business process improvements, and acting as a key change maker.

The Role
The Head of Operations will be a strategic leader and visionary ensuring operational delivery aligns with financial commitments and budgets. This role involves planning for the future, implementing improvements within business processes, and proactively driving the business forward.
 
The individual will identify and implement changes to enhance efficiency and automation, directly impacting the bottom line. Future-oriented thinking is crucial, as the Head of Operations will identify risks and opportunities in processes that could affect the business within 6-12 months.
 
This role includes managing a team of direct reports whilst working collaboratively with the global business. The Head of Operations will determine the most effective ways to educate customers, whether through remote, face-to-face, e-learning, or automation, to ensure their success.
 
About You
A strong commercial background with exposure to sales and marketing is essential. The ideal candidate will possess strategic thinking abilities, capable of developing and implementing a longer-term roadmap for priorities and projects aligned with broader business objectives. Experience in driving change and improvement within business processes is required. A background in a SaaS business environment is highly advantageous.
 
You will bring:
 
  • Strong leadership, offering support, guidance, and development to the operational team.
  • Ambition and a desire to progress through the company
  • The ability to critically assess current operations and identify areas for improvement, coupled with experience in using data to understand customer churn and improve retention, is crucial.
  • Comfort with managing local security and compliance, working with international teams or external resources, is also necessary
 
This is a rare opportunity to shape the commercial future of a high-growth, purpose-driven business at a pivotal stage in its evolution.
 
We encourage applications from people of all backgrounds as we strive to create an inclusive and diverse working environment. Click on the APPLY button or contact Emma Heffernan at Six Degrees Executive for a confidential discussion.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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