Head of Client Intelligence and Insights
| Location: | melbourne |
| Salary: | attractive base + super + bonus |
| Job Type: | permanent |
| Contact: | Michelle Young |
Shape the future of customer intelligence in a complex, relationship-led organisation
An opportunity has been created for a commercially minded insights leader to build and transform an enterprise-wide client intelligence capability. Reporting into a senior executive and sitting on the leadership team, this newly elevated role will lead a specialist team responsible for customer listening, feedback programs, insight generation and stakeholder engagement across a large and diverse organisation. The business has recognised a significant opportunity to evolve from collecting customer feedback to generating meaningful intelligence that influences decision-making, drives growth and improves customer outcomes. This role will play a central part in that transformation.
The Opportunity
This is not a traditional research or customer insights position. While a strong understanding of customer listening, feedback programs and data interpretation is important, the real focus is helping the business understand what to do next. You'll be responsible for translating customer sentiment, behavioural trends and qualitative feedback into commercially relevant recommendations that influence growth strategies, account planning, customer experience improvements and leadership decision-making. You'll work closely with senior executives and business leaders to identify opportunities, challenge thinking and ensure insights are converted into action. Alongside this, you'll lead the ongoing evolution of the organisation's customer listening framework, introducing new ways of working, improving governance and embedding a more consistent and independent approach to customer feedback.
Key Responsibilities
About You
You may come from customer insights, voice of customer, customer experience, research, strategy or client intelligence backgrounds. Most importantly, you combine strong analytical capability with commercial acumen and exceptional stakeholder management skills. You'll be comfortable moving between detailed data analysis and executive-level conversations, with the ability to distil complex information into clear recommendations that drive action. We're looking for someone who can:
What's on Offer
This is a rare opportunity to shape a high-profile capability that sits at the intersection of customer experience, commercial strategy and organisational growth. You'll join at a pivotal point in the function's evolution, with strong executive sponsorship, a clear mandate for change and the opportunity to influence how customer intelligence is used across the organisation for years to come.
How to apply
APPLY NOW via the direct links, or contact Michelle Young for a confidential conversation on 0424670680.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
An opportunity has been created for a commercially minded insights leader to build and transform an enterprise-wide client intelligence capability. Reporting into a senior executive and sitting on the leadership team, this newly elevated role will lead a specialist team responsible for customer listening, feedback programs, insight generation and stakeholder engagement across a large and diverse organisation. The business has recognised a significant opportunity to evolve from collecting customer feedback to generating meaningful intelligence that influences decision-making, drives growth and improves customer outcomes. This role will play a central part in that transformation.
The Opportunity
This is not a traditional research or customer insights position. While a strong understanding of customer listening, feedback programs and data interpretation is important, the real focus is helping the business understand what to do next. You'll be responsible for translating customer sentiment, behavioural trends and qualitative feedback into commercially relevant recommendations that influence growth strategies, account planning, customer experience improvements and leadership decision-making. You'll work closely with senior executives and business leaders to identify opportunities, challenge thinking and ensure insights are converted into action. Alongside this, you'll lead the ongoing evolution of the organisation's customer listening framework, introducing new ways of working, improving governance and embedding a more consistent and independent approach to customer feedback.
Key Responsibilities
- Lead the transformation of the customer listening and insights capability, creating a more mature, commercially focused function that delivers meaningful business outcomes.
- Translate customer feedback, research findings and behavioural data into actionable insights that support growth, retention and customer experience objectives.
- Partner with senior stakeholders to identify emerging trends, commercial opportunities and strategic priorities.
- Build strong engagement across the organisation, influencing leaders to act on insights and embed customer-centric decision making.
- Oversee the implementation and optimisation of customer feedback platforms, reporting frameworks and governance processes.
- Lead a team of customer insights and listening specialists, driving capability uplift and fostering a culture of curiosity, commercial thinking and continuous improvement.
- Conduct executive-level customer conversations and facilitate strategic feedback programs with key accounts and stakeholders.
- Ensure customer intelligence informs planning, prioritisation, service improvement initiatives and broader business strategy.
About You
You may come from customer insights, voice of customer, customer experience, research, strategy or client intelligence backgrounds. Most importantly, you combine strong analytical capability with commercial acumen and exceptional stakeholder management skills. You'll be comfortable moving between detailed data analysis and executive-level conversations, with the ability to distil complex information into clear recommendations that drive action. We're looking for someone who can:
- Connect customer insights to commercial outcomes.
- Influence senior stakeholders and challenge constructively.
- Translate data into compelling narratives and recommendations.
- Lead teams through change and transformation.
- Build credibility quickly across a complex stakeholder environment.
- Balance strategic thinking with hands-on execution.
What's on Offer
This is a rare opportunity to shape a high-profile capability that sits at the intersection of customer experience, commercial strategy and organisational growth. You'll join at a pivotal point in the function's evolution, with strong executive sponsorship, a clear mandate for change and the opportunity to influence how customer intelligence is used across the organisation for years to come.
How to apply
APPLY NOW via the direct links, or contact Michelle Young for a confidential conversation on 0424670680.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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Back to Job Details
- Contract Type permanent
- Reference BH-37023
- Industry
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Salaryattractive base + super + bonus
-
Contact Name
Michelle Young
Head of Client Intelligence and Insights
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