The 6 stages to be aware of on the journey of organisational change, and what makes a continuous improvement program successful.
Six Degrees recently partnered with Kepner Tregoe and Human Synergistics to present the latest Engineering and Operations Thought Leadership Seminar. The presenters demonstrated that manufacturing excellence is accomplished through implementing structured thinking processes and driving constructive behaviours to achieve an engaged and committed workforce.
David Byrum, the Regional Managing Director of Kepner Tregoe, and Neil McGregor from Human Synergistics, outlined the 6 stages on the journey of organisational change, and highlighted tools and methodologies that can be implemented to successfully progress through each stage.
The phases of organisational change are stagnating, transitioning, transforming and sustaining, can be characterised by these 6 stages:
1. Denial - no need for change
Just fix it
Focus on your job only
No individual development
No performance feedback
2. Non-Responsive - that's the way it is
No need to improve
No need to develop
Limited performance feedback
3. Compliance - focused on today
Get it right by the book
Don't rock the boat
We better clean up - there's a visitor coming
4. Efficiency - Incremental improvement focus
Technical development of managers only
Performance knowledge is available
Daily discipline for problem solving
Operators are only required to know how
5. Strategic Proactive - Operators seconded to CI roles
Technical development for all
'Why' we do things discussed
Delivery of step change in performance
360 degree performance feedback
6. Sustaining - CI is everyone's job
Information sharing company wide
Customer and all stakeholder focus is proactive
Everyone encouraged to be their best
In addition, it was highlighted that for a continuous improvement program to be successful, the following points must be recognised:
every shift is important
every minute of every shift is important
everyone has a role to play
commitment to consistency in everything you do
critical few focus
drive for excellence
The session was very relevant given the current economic climate on how significant gains can be achieved without significant capital outlay.
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