Customer Strategy Lead

Location: melbourne
Job Type: temporary
Salary: $140000 - $160000 per annum, Benefits: Base Salary + Superannuation
Contact: Lauren Madden
About the company
Our client is a leading Australian organisation making a meaningful impact in the education sector. With a strong brand presence and a commitment to innovation, they are undergoing an exciting period of digital transformation. Their marketing, digital and insights function is central to delivering impactful campaigns and exceptional customer experiences.

About the role
This 12 month parental leave cover role leads customer journey strategy and audience planning, with a focus on domestic markets. You’ll:
  • Shape and deliver customer segmentation and journey mapping programs.
  • Provide strategic oversight for integrated, multi-channel campaigns.
  • Use insights and data to inform audience strategy and product positioning.
  • Lead cross-functional squads including media, content, CRM, and creative.
  • Manage one direct report and drive campaign evaluation and optimisation.
Skills & Experience
You may be an agency trained planner/strategist seeking client-side experience, or a client-side marketer skilled in customer strategy. You’ll bring:
  • Strong strategic planning skills, grounded in insights and data.
  • Experience with segmentation, journey mapping and integrated campaigns.
  • Ability to navigate pace, complexity and senior stakeholders.
  • A collaborative, consultative approach and hands-on delivery capability.
Culture / Why work for us
This is a collaborative, values-driven organisation where strategy meets innovation. You’ll join during a period of exciting change, with the scope to influence and deliver high-impact work while benefiting from flexible working arrangements and a supportive team environment.

How to apply
Click on the APPLY button or contact Lauren Madden or Jo Krause at Six Degrees Executive on 0480 002 515 for a confidential discussion.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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