Client Service Rep

Location: brisbane
Salary: Competitive
Job Type: permanent
Contact: Alexandria Craig
We’re partnering with a well-established international freight forwarding business to recruit a Customer Service Representative into their close-knit Brisbane team.
 
This is a true customer service role for someone who understands international freight and enjoys being the person customers can rely on. You’ll manage an allocated portfolio of clients, oversee their freight movements from a customer perspective and work closely with internal operations, commercial teams and overseas offices to keep everything moving smoothly.
 
What you’ll be doing
  • Acting as the key point of contact for your customers
  • Managing day-to-day freight queries, bookings and documentation
  • Liaising with internal teams, overseas offices and agents
  • Chasing documentation from customers and suppliers
  • Reviewing customer reports and identifying issues early
  • Keeping customers updated and managing problems through to resolution
  • Updating rate cards and maintaining accurate information
  • Building strong, long-term relationships with your client portfolio
 
What we’re looking for
You’ll ideally have previous customer service experience within international freight forwarding, with a good understanding of the language and processes involved.
 
Experience with CargoWise, FCL freight and Incoterms will be highly regarded.
 
More importantly, you’ll be someone who is:
  • Proactive and comfortable picking up the phone
  • Positive, collaborative and easy to work with
  • Confident managing challenging customer conversations
  • Comfortable working independently while still being part of a small team
  • Adaptable and willing to pitch in when needed
 
Why consider it?
You’ll be joining a genuinely close-knit Brisbane team where people enjoy working together, help each other out and still know when it’s time to get the job done.
 
There is a strong focus on work-life balance, no expectation of regular overtime and hybrid flexibility once you’re settled into the role.
 
If you have international freight forwarding experience and enjoy building strong customer relationships, we’d love to hear from you.

Contact Alexandria Craig on alexandriac@sde.com.au for more information.


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