Customer Service Operations Lead

Location: melbourne
Salary: $90000 - $1000000 per annum
Job Type: permanent
Contact: Jessica Hickey
THE COMPANY:
Join one of Australia's leading animal nutrition manufacturers. With over 100 years of excellence in delivering innovative feed solutions to the agricultural sector. With a strong focus on quality and sustainability, this established business operates multiple manufacturing sites nationwide and continues to invest in growth and innovation. Their commitment to supporting Australian farmers and producers through premium nutrition products has established them as a trusted industry partner.

THE ROLE:
This is a full-time permanent role based in the Melbourne CBD Head Office, reporting into the General Manager of the division.
The Customer Service Operations Lead will be responsible for:
  • Managing and developing a team of 2-3 Customer Service Representatives
  • Overseeing the complete customer order lifecycle across multiple national regions and accounts ensuring accurate order processing, pricing, and system maintenance
  • Driving continuous improvement in customer service delivery by maintaining strong relationships with internal and external stakeholders
  • Supporting sales campaign implementation and execution through coordinating with field sales teams and manufacturing sites
ABOUT YOU:
You will be a customer-focused and results-driven professional with:
  • Proven experience in customer logistics, final mile or order management, preferably in a Manufacturing, Food, Beverage or FMCG related environment, servicing a diverse array of customers from major retailers to small independents
  • Demonstrated success in team leadership and performance management
  • Strong understanding of order management systems and processes
  • Excellent stakeholder management and communication skills
  • Analytical mindset with strong problem-solving capabilities
WHAT'S IN IT FOR YOU?
Join an established Australian manufacturer that's leading the way in animal nutrition.
  • Be part of a company committed to supporting Australian agriculture
  • Modern office environment with excellent facilities
  • Opportunity to shape and improve customer service operations
  • Work with market-leading products and technologies
  • Join a passionate team dedicated to customer excellence
  • Flexible working arrangements available
 
NEXT STEPS:
If this sounds like the right role for you, APPLY NOW via the appropriate link. Candidates will be contacted via phone or email regarding next steps.
Any further questions can be directed to Jessica Hickey, Consultant – Supply Chain and Logistics at Six Degrees Executive on (03) 8613 3582.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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