Customer Service Executive

Location: melbourne
Salary: $75000 - $80000 per annum
Job Type: permanent
Contact: Tiernan O'Brien
About the Company
Our client is a global leader in chocolate and cocoa, supplying products to some of the world’s largest food manufacturers as well as artisan producers and specialty food businesses. As part of an exciting shift in strategy, the organisation is bringing part of its gourmet division back in-house, establishing a new sales and distribution model to better support customers across the premium food sector.
 
About the Role
Two Customer Service Executives will join the team to support the direct distribution of gourmet products across Australia. These roles sit at the centre of daily operations, managing orders, coordinating with supply chain teams, and ensuring customers receive the high level of service expected in the premium food industry.
The role is hands-on and operational, involving detailed order management, customer communication, and coordination with planners, logistics providers, and the commercial team. As the gourmet business establishes its new distribution model, these roles will play an important part in building efficient processes and supporting customers through the transition.
 
Key Responsibilities
  • Manage customer orders end-to-end, including accurate and timely order entry in SAP.
  • Act as a primary point of contact for customers, responding to enquiries and resolving issues.
  • Liaise closely with plant planners and supply chain teams to ensure product availability and delivery timelines.
  • Coordinate with logistics partners and internal stakeholders to address delivery or shipment queries.
  • Manage customer complaints and ensure issues are resolved promptly and professionally.
  • Support credit management and invoicing processes where required.
  • Maintain accurate records and ensure data integrity within internal systems.
  • Monitor order progress and proactively communicate updates to customers and internal teams.
  • Work collaboratively with the commercial team to support strong customer relationships.
  • Contribute to process improvements as the gourmet distribution model continues to develop.
Qualifications & Experience
  • Approximately 5+ years’ experience in customer service or order management roles ideally in Food.
  • Experience within food manufacturing is essential, ideally supporting supply chain or order fulfilment processes in a manufacturing environment.
  • Strong communication skills and the ability to build relationships with both customers and internal teams.
  • High attention to detail with the ability to manage a high volume of manual order processing.
  • Experience using ERP systems, ideally SAP.
  • Ability to remain adaptable and solutions-focused in a growing and evolving business environment.
Location & Working Arrangements
The role is based in South Yarra, with occasional travel to the Campbellfield site for training and team collaboration. A flexible working arrangement is being considered, with the potential for up to two days working from home.

Salary & Benefits
  • Base salary around $80,000.
  • Bonus opportunity of up to 10%.
  • Superannuation paid on both base and bonus.
How to Apply
Click the APPLY button or contact Tiernan O’Brien at tiernano@sixdegreesexecutive.com.au for a confidential discussion.

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