General Manager - Operations (QSR)
Our Client is a national food and beverage group with a broad footprint, well-known brands and a genuine appetite for growth. The business is bringing an exciting new restaurant concept to the Australian market, creating a rare opportunity to join a team with the energy of a start-up and the support of an established business behind them.
With early momentum already building, this newly created role of General Manager of Operations will focus on creating the operating rhythm, team capability and commercial discipline required to turn a promising concept into a scalable national brand.
The role reports to the CEO and will lead the operational performance and scalable growth mandate of a developing restaurant network. This is a hands-on leadership role responsible for building the operating model, embedding systems and processes, developing teams and ensuring each location delivers strong commercial performance, consistent standards and a great customer experience.
Initially, the focus will be on company-owned restaurants, with the General Manager playing a critical role in proving and refining the model before the business moves into its next stage of network growth. That means getting close to the detail - food cost, labour, throughput, service, compliance, team capability and store-level profitability - and turning that into a repeatable model that can scale.
This role will suit a senior QSR or hospitality operations leader who has the appetite to build, not just optimise. Someone who can bring structure without slowing momentum, set standards without creating red tape, and help turn a high-potential brand into a serious national player.
Key Responsibilities
We’re looking for an experienced QSR, hospitality or food retail operations leader, most likely operating at General Manager, Head of Operations, State Manager, National Operations Manager or Director of Operations level. You will have proven experience leading multi-site operations and understand the disciplines required to deliver strong store-level performance across sales, labour, food cost, service, compliance and customer experience.
Experience in a high-growth, new concept, new market or scale-up environment would be highly regarded. This role needs someone who can move easily between strategy and execution. You’ll be able to build the playbook, define the standards, coach teams, solve problems quickly and get close enough to the restaurants to know what is really happening on the floor.
The ideal candidate will bring strong commercial acumen, operational discipline and a track record of improving performance across multiple locations. You’ll know how to use data, reporting and rhythm to drive accountability, while keeping the customer and team experience at the centre of decision making.
You will also need to be adaptable, resilient and comfortable working in an environment where not everything is fully built yet. This is an opportunity to help shape a growing restaurant business from an early stage, so you’ll need the energy, curiosity and ownership mindset to create structure, make decisions and keep momentum in a fast-moving environment.
Most importantly, you’ll be a visible and credible operator who can build trust quickly across restaurant teams, senior stakeholders and external partners. You’ll bring a balance of diplomacy and directness, knowing when to support, when to challenge and how to bring people on the journey.
What’s on Offer
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
With early momentum already building, this newly created role of General Manager of Operations will focus on creating the operating rhythm, team capability and commercial discipline required to turn a promising concept into a scalable national brand.
The role reports to the CEO and will lead the operational performance and scalable growth mandate of a developing restaurant network. This is a hands-on leadership role responsible for building the operating model, embedding systems and processes, developing teams and ensuring each location delivers strong commercial performance, consistent standards and a great customer experience.
Initially, the focus will be on company-owned restaurants, with the General Manager playing a critical role in proving and refining the model before the business moves into its next stage of network growth. That means getting close to the detail - food cost, labour, throughput, service, compliance, team capability and store-level profitability - and turning that into a repeatable model that can scale.
This role will suit a senior QSR or hospitality operations leader who has the appetite to build, not just optimise. Someone who can bring structure without slowing momentum, set standards without creating red tape, and help turn a high-potential brand into a serious national player.
Key Responsibilities
- Lead day-to-day operations across a growing restaurant network
- Build and embed the operating model across sales, labour, food cost, service, compliance and profitability
- Create the systems, processes, reporting rhythms and standards required to support scalable growth
- Lead, coach and develop restaurant managers and operational teams ahead of future openings
- Oversee new restaurant openings, ensuring each location is ready to trade well from day one
- Partner with internal teams across marketing, property, product, finance and people to deliver growth and performance outcomes
- Use data, customer feedback and financial reporting to identify opportunities and lift performance
- Ensure each restaurant operates efficiently, profitably and in line with brand standards, local regulations and company policy
- Champion a best-in-class customer experience and create the operational discipline required to support long-term growth
We’re looking for an experienced QSR, hospitality or food retail operations leader, most likely operating at General Manager, Head of Operations, State Manager, National Operations Manager or Director of Operations level. You will have proven experience leading multi-site operations and understand the disciplines required to deliver strong store-level performance across sales, labour, food cost, service, compliance and customer experience.
Experience in a high-growth, new concept, new market or scale-up environment would be highly regarded. This role needs someone who can move easily between strategy and execution. You’ll be able to build the playbook, define the standards, coach teams, solve problems quickly and get close enough to the restaurants to know what is really happening on the floor.
The ideal candidate will bring strong commercial acumen, operational discipline and a track record of improving performance across multiple locations. You’ll know how to use data, reporting and rhythm to drive accountability, while keeping the customer and team experience at the centre of decision making.
You will also need to be adaptable, resilient and comfortable working in an environment where not everything is fully built yet. This is an opportunity to help shape a growing restaurant business from an early stage, so you’ll need the energy, curiosity and ownership mindset to create structure, make decisions and keep momentum in a fast-moving environment.
Most importantly, you’ll be a visible and credible operator who can build trust quickly across restaurant teams, senior stakeholders and external partners. You’ll bring a balance of diplomacy and directness, knowing when to support, when to challenge and how to bring people on the journey.
What’s on Offer
- Lead operations for a high-growth restaurant concept being brought to the Australian market
- Join an established national multi-brand food and beverage group with entrepreneurial energy
- Highly visible leadership role with direct influence across operations, customer experience and commercial performance
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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Back to Job Details
- Contract Type permanent
- Reference BH-37345
- Industry
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Salary$230000 - $270000 per annum
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Contact Name
Chris Barr
General Manager - Operations (QSR)
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