Customer Service & Logistics Coordinator

Location: melbourne
Salary: $70000 - $75000 per annum
Job Type: temporary
Contact: Tiernan O'Brien
About the business
Our client is an established crop protection supplier to Australian agriculture. Working with its parent manufacturer overseas, it imports herbicides, insecticides and fungicides and supplies them to agricultural distributors and resellers across Australia. It’s a small, close team based in the Melbourne CBD.

The role
This is a hands-on role, roughly 60% logistics and 40% customer service. You’ll report to the Customer Service Manager and work closely with the Procurement Manager on international inbound shipments.
  • Be the main contact for distributors, resellers and farmers by phone and email
  • Process customer orders from start to finish and answer queries on availability, pricing, order status and delivery
  • Handle complaints, returns and follow-ups
  • Track inbound international shipments and keep stakeholders updated
  • Coordinate deliveries nationally, including to regional and rural customers, and book transport when needed
  • Help with stocktakes, inventory reconciliations and stock adjustments in NetSuite
  • Prepare inventory, sales and operational reports
  • Work with sales, procurement, warehouse, logistics and finance
What you’ll bring
  • 2–3+ years in B2B customer service, order processing or logistics coordination
  • Experience with inbound shipments, freight forwarders or transport providers
  • Knowledge of freight and delivery across Australia, including regional areas
  • An ERP or order management system. NetSuite is ideal, but SAP, Pronto, Dynamics or similar are fine
  • Good Excel skills
  • Excellent written and spoken English, and confidence on the phone
  • Highly regarded: Experience in agriculture, agricultural chemicals, chemicals or dangerous goods

To apply, click Apply or contact Tiernan O’Brien at tiernano@sixdegreesexecutive.com.au.

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