Customer Service Rep - 12-month FTC
The Business
Our client is a well-established global FMCG business behind some of the most recognised household brands in Australian homes. It’s in the middle of a major transformation: setting up a new standalone operation and moving onto a new ERP platform on an ambitious timeline. It’s a fast-paced, collaborative environment with no egos, where people roll up their sleeves, work hard and have a real say in how the business runs. To support this, they’re adding to the project team responsible for designing and embedding the new systems and processes.
The Role
This 12-month fixed-term contract sits in the systems transformation project team, reporting to the Project Manager. You’ll help shape how the business processes orders and serves its customers from here on. You’ll take part in user acceptance testing of the new ERP system, working through real order-to-cash scenarios to find issues before they reach customers. You’ll write and refine the standard operating procedures the customer service team will follow. You’ll work closely with customer service, logistics and supply colleagues to understand how things work today and turn that into clear, practical processes for the future. This is a chance to build the customer service function rather than just run it.
The Ideal Candidate
You’ll have experience in a customer service or order management role, ideally in FMCG, and a solid understanding of the order-to-cash process. You’ll work well at pace, stay organised when priorities shift, and keep the customer at the centre of every decision. You’ll explain processes clearly in writing, and you’ll be confident working with people across the business. Experience in user acceptance testing or an ERP system implementation would be a real bonus, but it isn’t essential. Please note: Full Australian Working Rights are required for this role.
To find out more or to be considered for this role, hit Apply or contact James Jamieson at JamesJ@sde.com.au or on 0483 954 988.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Our client is a well-established global FMCG business behind some of the most recognised household brands in Australian homes. It’s in the middle of a major transformation: setting up a new standalone operation and moving onto a new ERP platform on an ambitious timeline. It’s a fast-paced, collaborative environment with no egos, where people roll up their sleeves, work hard and have a real say in how the business runs. To support this, they’re adding to the project team responsible for designing and embedding the new systems and processes.
The Role
This 12-month fixed-term contract sits in the systems transformation project team, reporting to the Project Manager. You’ll help shape how the business processes orders and serves its customers from here on. You’ll take part in user acceptance testing of the new ERP system, working through real order-to-cash scenarios to find issues before they reach customers. You’ll write and refine the standard operating procedures the customer service team will follow. You’ll work closely with customer service, logistics and supply colleagues to understand how things work today and turn that into clear, practical processes for the future. This is a chance to build the customer service function rather than just run it.
The Ideal Candidate
You’ll have experience in a customer service or order management role, ideally in FMCG, and a solid understanding of the order-to-cash process. You’ll work well at pace, stay organised when priorities shift, and keep the customer at the centre of every decision. You’ll explain processes clearly in writing, and you’ll be confident working with people across the business. Experience in user acceptance testing or an ERP system implementation would be a real bonus, but it isn’t essential. Please note: Full Australian Working Rights are required for this role.
To find out more or to be considered for this role, hit Apply or contact James Jamieson at JamesJ@sde.com.au or on 0483 954 988.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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Back to Job Details
- Contract Type temporary
- Reference BH-38286
- Industry
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SalaryCompetitive Salary + Super
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Contact Name
James Jamieson
Customer Service Rep - 12-month FTC
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