Field Services Engineer

Location: brisbane
Salary: $110000 - $120000 per annum
Job Type: permanent
Contact: Danielle Davis
Field Service Engineer 

The opportunity

Our client, a leading Australian infrastructure and construction organisation, is looking for a hands-on Field Service Engineer to deliver high-quality onsite IT support across their offices, project sites and remote locations.
This is a varied role. One day you’ll be fixing laptops in the office, and the next you’ll be setting up the network and IT for a new construction site. You’ll provide Level 2 support, look after end-user technology from deployment to retirement, and make sure staff get fast, friendly service when things go wrong.

You’ll work closely with the Service Desk, Modern Workplace and Cloud Engineers, and a Senior Field Service Engineer who will act as your technical lead and mentor.

What you’ll be doing
End User Support & Field Services
  • Providing Level 2 onsite support across offices, project sites and remote locations
  • Resolving incidents and service requests escalated by the offshore Service Desk within SLA
  • Diagnosing and fixing desktop, laptop, mobile device and peripheral issues
  • Supporting meeting room, collaboration and workspace technology
  • Providing executive support where required
  • Coordinating warranty repairs, hardware replacements and vendors
Site Technology & Deployments
  • Deploying technology for new construction sites, site relocations and demobilisations
  • Configuring and deploying Peplink (or similar) networking equipment
  • Setting up temporary networking, internet connectivity and site Wi-Fi
  • Installing and supporting printers, MFDs and meeting room technology
  • Deploying rugged devices, tablets and other site-specific technology
Device Lifecycle & Asset Management
  • Preparing, configuring and deploying laptops, desktops and mobile devices
  • Supporting Microsoft Intune enrolment and Windows Autopilot deployments
  • Managing hardware refreshes, replacements and equipment returns
  • Keeping asset records and stock control accurate
  • Supporting onboarding and offboarding
Continuous Improvement
  • Contributing to IT projects, technology rollouts and office relocations
  • Writing and maintaining documentation and Knowledge Base articles
  • Spotting ways to improve the user experience and support processes
  • Coaching and guiding an IT Support Graduate Engineer day to day
What you’ll bring
Essential
  • 2–4 years’ experience in IT support or field services
  • Experience supporting Windows 11 and Microsoft 365
  • Experience deploying laptops, desktops and mobile devices
  • Experience supporting Microsoft Intune-enrolled devices
  • Experience configuring and supporting Peplink or similar networking equipment
  • Experience supporting printers, MFDs and meeting room technology
  • Strong hardware troubleshooting skills
  • Excellent customer service and communication skills
  • Strong organisational and problem-solving skills
  • A current Australian Driver Licence and willingness to travel to offices and construction sites
Desirable
  • Windows Autopilot experience
  • Experience with HaloITSM or ManageEngine
  • Microsoft Fundamentals and/or ITIL Foundation certification
  • Experience in the construction or infrastructure industry
  • A White Card, or willingness to obtain one
Why apply?
  • Join a collaborative, down-to-earth team that values safety, diversity and a good laugh
  • Get variety: office, site and project work, with no two days the same
  • Learn from and be mentored by a Senior Field Service Engineer
  • Work with modern tooling, including Intune, Autopilot and Peplink
How to apply

Click “Apply” to submit your resume, or email your CV to DanielleD@sde.com.au 

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Apply now