Senior CX Designer

Location: melbourne
Salary: Competitive
Job Type: temporary
Contact: Nicole Cooke
About the company: 
Our client is a leading private health insurer, with more than 45 years of experience delivering better health to Australians. As part of their commitment to support the health and wellbeing of their customers and all Australians, they also provide a range of health services across the country. 

Projects and Remit: 

The Senior CX Designer role will define the future state of our client’s customer experience through designing and shaping strategic projects, as well as experience, proposition, and service delivery.  
  • leading strategic design initiatives by translating customer insights into strategy through customer research and HCD.
  • Mobilising cross-functional teams to collaboratively design market-leading experiences that align with and drive our client’s vision to become a health company 
  • Designing research briefs and facilitating customer immersion workshops that will inform scope/definition of customer problem statements and input into service design 
  • Designing and building journey-maps and service blueprints, synthesising insights and articulating desired customer experiences that are aligned to our client’s overarching brand, customer and proposition strategy 
Ideal Candidate:   
  • 4 – 6 years’ experience 
  • Strong CX experience  
  • Experience in stakeholder management and strong influencing skills  
  • Experience in leading market research, analysis, and testing  
  • Passionate about improving customer experience   
  • Extremely detail orientated  
 
How to apply: 
To find out more information feel free to call Nicole Cooke on 0449 853 240 or use the apply now button. If this role doesn't sound quite right for you but you are open to hearing about new opportunities across our digital roles, feel free to get in touch or jump on to the Six Degrees website to sign up for job alerts. 
 
Apply now