Director, Customer Growth
| Location: | melbourne |
| Salary: | Base salary + 10.5% Superannuation |
| Job Type: | permanent |
| Contact: | Lauren Madden |
About Arts Centre Melbourne
The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people. The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts. Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.
About the role
Reporting to the Executive Director Equity & Inclusion and Customer Experience, and as a valued member of the senior leadership team, you will develop and lead the delivery of a sales strategy that drives conversion, attendance and spend per head. You will drive the growth of the commercial ticketing function through dynamic pricing and integrated product offerings, delivering a service of value to our industry, precinct and the public.
You will also lead, develop, motivate and inspire a high performing Ticketing team with a people first focus.
Skills & Experience
Culture
As a valued member of our ensemble, you will enjoy:
How to apply
Click on the APPLY button or contact Lauren Madden at Six Degrees Executive on (03) 8613 3547 for a confidential discussion.
Six Degrees Executive are proudly the retained partner for this talent search assignment.
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage.
Arts Centre Melbourne is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with Arts Centre Melbourne’s obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all Arts Centre Melbourne employees in relevant roles be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. Prior to commencement of employment with Arts Centre Melbourne you will need to provide evidence that you are vaccinated against COVID-19 or have a valid medical exemption.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people. The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.
Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts. Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.
We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.
About the role
Reporting to the Executive Director Equity & Inclusion and Customer Experience, and as a valued member of the senior leadership team, you will develop and lead the delivery of a sales strategy that drives conversion, attendance and spend per head. You will drive the growth of the commercial ticketing function through dynamic pricing and integrated product offerings, delivering a service of value to our industry, precinct and the public.
You will also lead, develop, motivate and inspire a high performing Ticketing team with a people first focus.
Skills & Experience
- You’ve played a leading role in revenue growth for experience-based products or services (eg: entertainment, sport, attractions, aviation, hospitality). Experience in the performing arts is not required.
- You enjoy the challenge of developing and delivering end-to-end sales strategy, including pricing strategies and structures for maximising revenue streams.
- You’re a champion of influencing organisational culture to drive conversion, attendance, and spend-per-head
- You’re a fun, inspiring people leader legend with a track record of building high performing teams and peer groups
- You thrive on learning – celebrating success and reflecting on continuous growth
- You’ve built mutual trust with partners, co-creating strong collaborative positive change
- You connect with community, building cultural safety and breaking down barriers to conversion and participation
Culture
As a valued member of our ensemble, you will enjoy:
- Flexible hybrid work arrangements
- Complimentary tickets
- Discounts at our food & beverage outlets
- Discounted commuter benefits and parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.
How to apply
Click on the APPLY button or contact Lauren Madden at Six Degrees Executive on (03) 8613 3547 for a confidential discussion.
Six Degrees Executive are proudly the retained partner for this talent search assignment.
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage.
Arts Centre Melbourne is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with Arts Centre Melbourne’s obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all Arts Centre Melbourne employees in relevant roles be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. Prior to commencement of employment with Arts Centre Melbourne you will need to provide evidence that you are vaccinated against COVID-19 or have a valid medical exemption.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
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Back to Job Details
- Contract Type permanent
- Reference BH-24882
- Industry
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SalaryBase salary + 10.5% Superannuation
-
Contact Name
Lauren Madden
Director, Customer Growth
Job Application
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