Service Technician/State Supervisor

Location: melbourne
Salary: $90,000 + super + Van
Job Type: permanent
Contact: Oscar Wyer
About the company:
Our client is leading the Australian market in the luxury appliance industry. Specialising in cooking, steaming, rinsing, washing and drying innovative products. With continuous growth across the business, they require a Victorian Service and Support Technician. 
 
About the Role:
This role’s primary focus is to support the businesses external agents at a technical level, including some ongoing training and coaching. From a day to day, this person is required to spend approximately 50% of their time in the field attending service calls, and approximately 50% assisting service and commercial partners.
 
Key responsibilities:
  • Supporting our external service agent partners either over the phone, via email or in person as required.
  • Assist in training of internal and external technicians and commercial partners.
  • Deliver corrective/enhancement actions at each service visit, ensuring a seamless customer experience.
  • Foster a positive customer experience at all touchpoints.
  • Complete service-related administrative tasks accurately and promptly.
  • Efficiently manage spare part ordering and allocation.
  • Adhere to best practices for maintaining tools, equipment, and stock levels, and maintain records of inventory and assigned work as necessary.
  • Uphold Occupational Health and Safety (OHS) standards and compliance.
  • Work towards organizational targets and KPIs, focusing on quality over quantity.
  • Collaborate closely with our Sales team to ensure client needs are met effectively.
  • Maintain a high standard of communication, both with clients and internally.
  • Handle unique, high-value equipment with care and expertise. 
 
Skills and attributes:
  • A valid Restricted Electrical License.
  • Ideally, a Restricted Gas Service License would be highly regarded.
  • A Refrigeration License would also be highly regarded.
  • Maintain a current, unrestricted Australian Driver's license.
  • Background in general household appliances or white goods, particularly in service, installation, maintenance, or repairs. 
 
Benefits:
  • Competitive compensation and benefits package.
  • Company Van supplied, in which you can take home.
  • A collaborative and inclusive work environment.
  • Largely discounted rates on company products.
  • Chances to learn and grow in your job, be trained by senior leaders.
 

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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