Member Experience Manger
The Company
The Australian and International Pilots Association (AIPA) is the professional body that represents Qantas pilots in airline operations within Australia and around the world. The 2,500 members are employed by Qantas or adjacent airlines that Qantas partially owns and benefit from the support that AIPA provides through their participation in regulatory, technical and government inquiries and forums to represent the interests of airline pilots. It is seen as the pre-eminent voice of Australian commercial airline pilots.
The Role
This role presents an exciting opportunity to support a business with a truly important purpose. As Member Experience Manage you will play a critical role in shaping AIPA’s brand and image, promoting member services, and driving its awareness in the aviation industry. You will support the CEO with developing and implementing the marketing, communications and brand strategies aligned with the overall strategic agenda around awareness, engagement, acquisition and retention of members. Leading a team of two your day to day duties will include content creation, brand management, digital marketing, data management and reporting. This role is a creative role, about telling a compelling story. It will see you leading projects such as developing tools to help manage more consistent content delivery as well as monitoring audience engagement and driving NPS through compelling content put out in through the right channels.
Skills and Experience
We are looking for a seasoned Member Experience specialist with strong content management, journalism and marketing skills. Ideally you will be degree qualified in either journalise, communication or marketing and will have a strong track record of success in consumer centric organisations, with a high emphasis on customer service and an audience base that have very high expectations. To be successful in this role you must bring an entrepreneurial and creative approach to driving engagement through story telling as well as a solid understanding of marketing principals. As well as being an idea generator, you will be a collaborator, who is both strategic and visionary, but who can roll up their sleeves and thrive in a team environment both as a leader and a contributor.
Get in touch
To apply, click the APPLY NOW button to submit your CV for review. For more information get in touch with Rachel Shermer. If this role doesn’t sound quite right, but you’re interested in exploring new opportunities, sign up to our job alerts via the Six Degrees website or connect with us on Linked In.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
The Australian and International Pilots Association (AIPA) is the professional body that represents Qantas pilots in airline operations within Australia and around the world. The 2,500 members are employed by Qantas or adjacent airlines that Qantas partially owns and benefit from the support that AIPA provides through their participation in regulatory, technical and government inquiries and forums to represent the interests of airline pilots. It is seen as the pre-eminent voice of Australian commercial airline pilots.
The Role
This role presents an exciting opportunity to support a business with a truly important purpose. As Member Experience Manage you will play a critical role in shaping AIPA’s brand and image, promoting member services, and driving its awareness in the aviation industry. You will support the CEO with developing and implementing the marketing, communications and brand strategies aligned with the overall strategic agenda around awareness, engagement, acquisition and retention of members. Leading a team of two your day to day duties will include content creation, brand management, digital marketing, data management and reporting. This role is a creative role, about telling a compelling story. It will see you leading projects such as developing tools to help manage more consistent content delivery as well as monitoring audience engagement and driving NPS through compelling content put out in through the right channels.
Skills and Experience
We are looking for a seasoned Member Experience specialist with strong content management, journalism and marketing skills. Ideally you will be degree qualified in either journalise, communication or marketing and will have a strong track record of success in consumer centric organisations, with a high emphasis on customer service and an audience base that have very high expectations. To be successful in this role you must bring an entrepreneurial and creative approach to driving engagement through story telling as well as a solid understanding of marketing principals. As well as being an idea generator, you will be a collaborator, who is both strategic and visionary, but who can roll up their sleeves and thrive in a team environment both as a leader and a contributor.
Get in touch
To apply, click the APPLY NOW button to submit your CV for review. For more information get in touch with Rachel Shermer. If this role doesn’t sound quite right, but you’re interested in exploring new opportunities, sign up to our job alerts via the Six Degrees website or connect with us on Linked In.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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Back to Job Details
- Contract Type permanent
- Reference BH-29678
- Industry
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SalaryCompetitive package
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Contact Name
Rachel Shermer
Member Experience Manger
Job Application
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