Strategic Account Manager

Location: melbourne
Salary: Competitive package on offer
Job Type: permanent
Contact: Oscar Wyer
Company Overview
As a market leader in freight forwarding, our client combines over 35 years of experience with strong family business values. Renowned for long standing client relationships, exceptional service, and genuine care for its people, the business combines a culture of stability, strong tenure, and a true family feel with market leading expertise. Its growth has been built on trust and performance, evolving into a multi-country operation across Australia and New Zealand, supported by teams in Asia, while maintaining the agility, accountability, and relationship first approach that sets it apart. Today, it partners with recognised brands across retail, manufacturing, automotive, technology, and FMCG, playing a critical role in keeping their international supply chains moving.
 
Role Overview
The objective of the Strategic Account Manager role is to retain and expand a portfolio of high-value strategic accounts. This position balances a strong focus on client retention with proactive business development, ensuring long-term revenue growth and deeper partnerships. You will be the trusted advisor to senior stakeholders, managing multi-level relationships while identifying opportunities to deliver tailored solutions and commercial value.
 
Key Responsibilities
  • Manage and grow a portfolio of strategic accounts across multiple industries.
  • Develop and execute account strategies to drive revenue growth while ensuring client satisfaction and retention.
  • Identify and pursue new opportunities within existing accounts and through targeted business development.
  • Negotiate commercial terms, contracts, and pricing with full accountability for profitability.
  • Collaborate with internal teams and external partners to ensure seamless service delivery and execution of account plans.
  • Maintain accurate CRM records including pipeline, forecasts, and customer interactions.
  • Provide regular updates and reports on account performance and opportunities.
  • Support strategic growth initiatives across key trade lanes and target markets.
 
Skills and Attributes
  • Experience in freight forwarding or logistics, ideally in a strategic or senior account management role.
  • Personable, professional, and relationship-driven with a strong commercial mindset.
  • Confident managing high-value portfolios, with the ability to navigate complex, multi-stakeholder accounts.
  • Proactive, flexible, and capable of balancing client-facing responsibilities with strategic planning.
  • Strong negotiation and problem-solving skills, with a focus on delivering measurable outcomes.
  • Excellent communication and interpersonal skills, with credibility across all levels of an organisation.
 
Benefits & Perks
  • Competitive total package.
  • Clear career progression and the opportunity to manage high-value, strategic accounts.
  • Join a respected, stable, family-owned business with a collaborative culture and long-tenured team.
 
How to Apply
Click APPLY NOW or contact Oscar Wyer at oscarw@sde.com.au for a confidential discussion.




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