Senior Manager - Customer Insights

Location: sydney
Salary: Attractive package
Job Type: permanent
Contact: Rachel Shermer
Build an insights capability that will shape strategy across a rapidly evolving healthcare portfolio.

We are partnering with a global healthcare organisation undergoing significant change in how it approaches marketing, moving from traditional product-led planning to a more agile, customer-led model.

As Senior Manager, Customer Insights, you will establish a centralised insights capability, bringing together market research, customer intelligence and commercial data to ensure decisions are grounded in meaningful insight.
This is a newly created role with a genuine opportunity to build the function, set the agenda and influence strategy. Reporting to the Marketing Lead and sitting on the leadership team, you will work across Strategy, Commercial Effectiveness, Product Marketing and Omnichannel to turn complex information into clear recommendations and action.

The Role

You will:
  • Develop the strategic roadmap for customer insights and market research.
  • Bring greater structure and consistency to research, moving from ad hoc activity to a proactive programme of insight.
  • Analyse and interpret customer, market and commercial data to identify opportunities, trends and gaps.
  • Lead qualitative and quantitative research programmes and manage external research partners.
  • Translate complex data and research into compelling, commercially relevant recommendations.
  • Partner with senior stakeholders to embed insight into quarterly strategy and decision-making.
  • Establish yourself as the subject matter expert and advocate for a more customer-led approach across the business.
About You

You are an experienced insights or market research leader who combines analytical depth with strong commercial and strategic thinking.
Ideally, you will bring:
  • 7+ years' experience in customer insights, market research or strategic analytics.
  • Strong qualitative and quantitative research expertise.
  • Experience translating data and research into strategic recommendations.
  • Experience managing research agencies and multi-method research programmes.
  • Background in pharmaceuticals, healthcare, consumer healthcare or medical devices preferred; strong agency-side candidates will also be considered.
  • The maturity and influence to work effectively with senior stakeholders and across complex, cross-functional environments.
  • A curious, ambitious and pragmatic mindset, with the confidence to challenge thinking and bring new ideas.
  • A relevant Master's degree in Market Research, Business, Health Economics, Social Sciences or similar.
  • Australian citizenship or permanent residency.
The Opportunity
This is a chance to build rather than inherit, creating the insights infrastructure, capability and ways of working that will influence how a major healthcare organisation understands its customers and makes strategic decisions.

A generous package alongside strong learning and development opportunities, wellbeing benefits and a collaborative, purpose-led culture are on offer.

Please feel free to reach out to Rachel Shermer on rachels@sde.com.au or 0485858841 for a confidential discussion. 

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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