Service Administration Supervisor

Location: melbourne
Salary: Competitive Salary
Job Type: permanent
Contact: Aimee Walsh
About the Company
This company is a global industrial equipment business with an aftersales and service operation that keeps its customers’ fleets on the road. The site combines a workshop and field service team that handle everything from routine servicing to major repairs.

About the role
You’ll report to the Regional Manager and lead a team of four: three Service Advisors and a Scheduler. You’ll own the office side of the operation, from customer contact and job bookings through to invoicing, purchasing and finance liaison. You’ll also work alongside the Service Supervisor, who leads the technicians, so that finished jobs move straight to invoicing.

What you’ll be doing
  • Leading, coaching and developing the Service Advisors and Scheduler, with clear expectations and consistent processes
  • Running end-to-end job processing so that completed workshop and field jobs are invoiced promptly and accurately, reducing WIP and unbilled work
  • Making sure the right technical and commercial approvals are in place before a job is invoiced
  • Managing purchase order receipting, pricing discrepancies and outstanding invoices to support regional cash flow
  • Overseeing technician scheduling, job allocation and capacity across workshop and field operations
  • Reporting on WIP turnaround, invoice accuracy, unbilled jobs and scheduling efficiency, and using the ERP to improve how the team works
  • Getting on the phones with your team when volume peaks
What you’ll bring
  • At least three to four years leading an administration team in aftersales, a service centre, a heavy industrial or plant and equipment workshop, or an automotive dealership
  • A thorough understanding of the service job lifecycle, from work order creation and technician time review through to final invoicing
  • Strong financial and systems skills. Microsoft Dynamics 365 experience will put you well ahead.
  • A track record of clearing administrative backlogs and resolving invoicing and purchase order issues
  • A calm, collaborative leadership style. You’ll take time to understand why problems happen before changing how things are done.
  • A Certificate IV or Diploma in Business Administration, Management or a related field, or equivalent industry experience
What’s on offer
  • A newly created role where you set the structure and standards for the team from day one
  • The backing of a global business with a long-term commitment to its aftersales network
  • You’ll lead and develop your own team of Service Advisors and a Scheduler, and help each person grow their skills
  • You’ll report directly to the Regional Manager, who sees this role as central to the site’s success and will support the changes you put in place
How to apply
Click on the APPLY button or contact Aimee Walsh on 483 948 670, email me at aimeew@sde.com.au or search and message me on LinkedIn.

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