Sales & Customer Service Manager

Location: sydney
Salary: $170000 - $180000 per annum, Benefits: $170K - $180K + STI
Job Type: permanent
Contact: Ben Maurer
  • ASX Business - Join at a time of positive transformation and organisational growth
  • Forward focused business & industry; sustainability a key priority - Construction & Infrastructure markets
  • Competitive salary, benefits, and career development opportunities
 
About our client

Our client is a leader in their field, providing significant industrial services in metro and regional locations Australia-wide. With a customer base that ranges from major national accounts (Government, Mining & Resources Construction, Retail, Transport & Logistics) through to state and localised accounts (Education, Councils, Healthcare, Agriculture, Manufacturing), there is significant variety within the day to day coupled with opportunity for greater growth and expansion. Sustainability and “creating a better future” for their customers, their employees and their communities is core to our client’s mission which will also see the business continually evolve in its technologies, business practices and service offerings. With recent changes to their Executive Leadership Team, this business is now on a journey of positive change with significant investment into their people, culture and a new service offering. It is therefore a fantastic time for a highly motivated and commercially astute individual to join their team in this business critical leadership role.

About the role

The Sales & Customer Service Manager is accountable for delivering a consistently high customer service experience as well as being responsible via a dotted line for the sales teams’ new business, acquisition and customer retention targets, initiatives & strategies through multiple regions. Reporting to the Regional General Manager, the role will work across the branch based leadership team to ensure that sales and customer service initiatives and plans are consistent with the national strategy, and liaise with operations, marketing and brand to deliver exceptional customer outcomes. This role is also responsible for supporting the regional networks to deliver high quality profitable outcomes through sales wins, project driven tenders & price management activities. The role will also collaborate with other established divisions to leverage client relationships with the new service offering.

The successful candidate

You will have hands on experience leading strategic growth in the civil infrastructure and construction sectors, ideally managing sales teams (or looking to step up) within a large complex business, developing and monitoring budgets in a complex business, and actualizing strategic plans to operational implementation and output. You possess solid market development and analytical skills with a proven capacity to establish strategic directions and successful commercial action plans that achieve those directions. Furthermore, you have experience in managing and developing strategic customer relationships successfully with excellent influencing, negotiation and communication skills. You embrace and lead cultural change and work successfully in multi-disciplinary teams to drive revenue focused activities and set strong behavioural examples around safety & OHS.

What’s on Offer

In addition to contributing to our client’s growth, sustainability, and people-first change agenda, you will be rewarded with:
  • An exceptional salary package + STI
  • Access to an employee share program and access to a range of additional benefits (private health discounts, salary sacrificing opportunities, etc.)
  • Learning and development opportunities in this large ASX listed business
  • Career development opportunities – national business with significant footprint (multiple locations and sites)
  • Being part of a future-focused organisation (sustainability at its core)
  • Contribute to the leadership change agenda; the ability to make a positive contribution and difference.
 
Please click the “Apply” button for immediate consideration or feel free to reach out to James Mulhearn (from Monday 5 June) at Six Degrees Executive for further information and a confidential career discussion on 02 8024 7100 (from Monday 5 June).

Please note: Six Degrees Executive are the preferred recruitment partner on this assignment. Any direct or third-party applications to our client will be forwarded to Six Degrees Executive for immediate review.
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