Customer Service Specialist

Location: melbourne
Salary: $70,000 - $80,000
Job Type: permanent
Contact: Oscar Wyer
About the company:
Our client is a privately owned family business, established more than 100 years ago, who design, manufacture & supply the most comprehensive range of industrial & transportation hardware across all its divisions.
 
About the role:
This is an exciting newly created role, in which will be responsible for providing excellent customer service and support to enhance the overall customer experience. This role involves addressing customer inquiries, resolving complaints, order processing, and ensuring customer satisfaction. 
 
Duties:
  • Customer support, coming from phone, email and live chat.
  • Assist customers with placing orders, processing payments, and tracking shipments.
  • Order processing and collaboration with internal teams to ensure accurate order fulfilment and delivery.
  • Build and maintain positive relationships with customers through effective communication.
Skills and Experience:
  • Manufacturing or FMCG experience advantageous. 
  • Proven customer service experience in a small to medium business environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer service software and ERP systems.
Perks:
This is a newly created role that is the start of a new centralised customer service team. There will be opportunity for growth within this team to a more senior team leader or managment position in the near future if desired.

Location & working from home:
This role is located in the Southeast of Melbourne, and has flexible working from home arrangements.  
 
How to apply:
Click the APPLY now button, or contact oscarw@sixdegreesexecutive.com.au for a confidential discussion.

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
Apply now